Frequently Asked Questions

Your refund will be initiated within 24-48 hours of your product being picked up. Your refund will be credited in your The Organic World wallet within 24 hours

We are sorry about that. Please contact our Customer Care on [email protected] or on +91 96068 09090 and we will resolve this issue at the earliest along with: 1. The Order ID 2. The Date of Delivery 3. Detailed Description of the nature of the concern 4. The date your order was picked up or dropped off

Please note the return time for fresh items such as milk, vegetables, fruits is 24 hours, while for non-fresh items like dal, rice, cleaners etc it is 7 days

You can help us ensure a smooth return by: 1. The products are returned in the same condition as when received with the original bill/invoice/receipt 2. Ensure that the packaging is in as good a condition that you can maintain

Yes, it is possible. You can follow the steps as mentioned in the previous answer.

You can visit the My Order section in your My Account. From there you can raise your return request.

No, unfortunately, that is not possible.

No, we do not deduct any charges.

The refund amount will get credit in your My Wallet on The Organic World as equivalent points. You can use them against future purchases on our site.

You can check the status of your refund in your My Wallet section. In case of any issues, you can reach out to us our Customer Care on [email protected] or on +91 96068 09090 and we will resolve this issue at the earliest.
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